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SpiceJet and Systems January 10, 2016

Posted by simarp in : Aviation, India , trackback

I am not very fond of SpiceJet but this time I liked the way their systems worked. On January 8th all flights from Delhi were getting cancelled, the airport was fogged out, but SpiceJet kept in touch with its passengers. Flight kept on getting rescheduled and messages reaching with sufficient time window to decide whether to leave for the airport or cancel. Our flight departed 5 hours late and I am told that we were lucky that we had opted for SpiceJet as others had cancelled lot of flights. SpiceMax is a good feature and value for money. You get snacks plus additional leg space for Rs 500.00 works.

On our way back there were no SMS messages, we were wondering whether the flight is going at all or not. We were told that their automated systems trigger in only if the flight is getting delayed, if the flight on schedule they don’t even  send one message, it is part of their low cost approach to business. Works.  Turnaround time was real short at the airport and aircraft was fairly clean for next “load”.

I am pleasantly surprised at real quick recovery of the airline and on time return flight. Crew was friendly and food was OK. Of course Indigo food options remain the best, but SpiceJet is fast catching up.

I am sure to consider SpiceJet as an option every time I fly again. It makes me wonder if SpiceJet could be saved, why no one came forward to save  Kingfisher Airlines, they were much better in service and were a great brand too. Maybe there was something seriously wrong with them which made them not worthy of a turnaround.




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